Phone calls and appointment scheduling
Voice workflows with small businesses, clinics, and contractors remain unreliable for full automation. Assign humans to call, confirm details, and negotiate times—then return structured outcomes to your agent.
Task design tips
- Provide talking points, prohibited claims, and escalation contacts.
- Specify what “success” means: booked slot, confirmed quote, or definitive refusal.
- Capture notes in a format your automation can parse downstream.